Part Time - Outlet Customer Service Associate - Flexible

Lowe's - Houston, TX

Part-time - Entry Level

Houston, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

The Outlet Customer Service Associate at Lowe's is responsible for providing exceptional customer service in a retail outlet environment. This role involves assisting customers with their needs, ensuring a clean and safe store, and supporting various operational functions to enhance the shopping experience. The associate will engage with customers, demonstrate products, and handle transactions while maintaining compliance with safety and housekeeping standards.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's Outlet programs.
• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepares merchandise in department of responsibility based on customer requirements/specifications.
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties.
• Operates store equipment as needed depending on one specific role and department.
• Provides exceptional customer service by applying SEEK - LEARN - BUILD to all customer interactions.
• Assists Pro customers to find product by walking the customer to the correct aisle and bay.
• Uses the SMART phone and sales terminal to enroll customers into beneficial programs.
• Uses the point-of-sale terminals to process walk up, phone, email, and online orders.
• Calls vendors to verify product availability and cost as needed.
• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
• Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe's Outlets.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
• Processes returns to the Distribution Centers and appropriately disposes/returns items.
• Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects and cleans interior and exterior areas as needed.
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays.

Requirements

• Strong customer service skills and ability to engage with customers effectively.
• Ability to operate store equipment and systems as needed.
• Knowledge of Lowe's Outlet programs and products.
• Ability to maintain a clean and safe work environment.
• Basic math skills for handling transactions and pricing.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with inventory management systems.
• Ability to work in a fast-paced environment.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Flexible scheduling