Part Time - Outlet Customer Service Associate - Flexible

Lowe's - Morrow, GA

Part-time - Entry Level

Morrow, GA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Part Time Outlet Customer Service Associate at Lowe's is responsible for providing exceptional customer service in the Outlet environment. This role involves assisting customers with their needs, demonstrating products, and ensuring a clean and safe store environment. The associate will engage with customers to understand their project requirements, process transactions, and support various store functions to enhance the overall shopping experience.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding stock, special orders, and warranty information
• Provides prompt support to all checkout functions and requests for assistance
• Writes customer contracts and invoices for equipment rental
• Cross-functionally trains in other areas of the Outlet
• Generates leads for Project Specialist Exterior (PSE) programs
• Uses store systems to prioritize loads and look up items for price and inventory information
• Down stocks merchandise and prepares it based on customer requirements
• Monitors merchandise entering and leaving the store and assists customers or associates who trigger the alarm
• Detects signs of shoplifting and communicates them to management
• Ensures compliance with housekeeping standards and maintains cleanliness
• Maintains a safe and secure work environment
• Operates store equipment as needed
• Assists Pro customers with product location and loading
• Processes sales transactions according to company guidelines
• Completes freight and merchandising fulfillments and checks the quality of orders
• Coordinates and supports deliveries from beginning to end
• Inspects and cleans interior and exterior areas as needed
• Keeps staff and customers safe by checking for leaks, spills, and unsafe displays

Requirements

• Strong customer service skills
• Ability to communicate effectively with customers and team members
• Basic knowledge of retail operations and store systems
• Ability to operate store equipment and tools
• Attention to detail and ability to maintain cleanliness and organization

Nice-to-haves

• Experience in retail or customer service
• Familiarity with Lowe's products and services
• Ability to work in a fast-paced environment

Benefits

• Flexible scheduling
• Competitive pay
• Employee discounts
• Health insurance options
• 401(k) retirement plan