Part Time Patient Access Float

North Country Healthcare-posted 10 months ago

Part-time • Entry Level

Lancaster, NH

Ambulatory Health Care Services

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Performs a variety of functions within the Patient Access Department related to scheduling, switchboard functions, and reception duties; to include accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Maintains the ability to float to multiple NCH locations. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.) Completes other tasks as assigned by Patient Access management.

Functions as primary receptionist for all incoming patients to the department
Responsible for receiving and processing calls from patients seeking appointments with providers
Handles all telephone calls in a timely, professional, courteous manner, avoiding voicemail whenever possible
Enters workload messages in EMR and refers to clinical staff as necessary
Responsible for scheduling patients at all practice locations in accordance with visit protocols specific to individual providers
Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff
Promptly acknowledges all calls, greeting callers in a warm, friendly manner identifying self and organization
Routes requests for information to appropriate individuals or departments
Check patients in and out for their appointments
Prints the visit summary and appointment cards as necessary
Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary
Places patients on the ED Tracking board and monitors for active orders as needed
Responsible for making status changes for patients based on ADT orders in some areas
Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary
Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.)
Scans all insurance cards (front and back)
Obtains/scans relevant documents for the medical record
Refers possible payment problems to the appropriate financial counselor
Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients
Reconciliation of cash drawer
Attaches referral/ARM to appointments as needed
Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility
Monitors all alarms and security cameras, paging using the emergency code system as needed
Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.

High school diploma or equivalent
Good communication and customer service skills with a pleasant, clear speaking voice
Good organizational skills with the ability to prioritize workload
One (1) year of hospital or health care experience in registration or business office environment preferred
Demonstrate knowledge and use of applicable software applications
Knowledge of medical terminology and insurance preferred

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