Part Time Patient Access Representative Associate - Fridley, MN

Optum - Saint Cloud, MN

Part-time - Entry Level

Saint Cloud, MN

Insurance Carriers and Related Activities

About the position

The Patient Access Representative Associate position at Optum involves greeting and welcoming patients, collecting demographic and financial data, and entering this information into electronic medical records. This role is crucial in ensuring a smooth registration process and providing excellent customer service to patients, thereby contributing to improved health outcomes.

Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patients to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues or registration errors on patient accounts
• Uses resources, tools, and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains it to patients if necessary
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available
• Screens and approves patients for financial assistance programs
• Assists and counsels patients with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provides customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Requirements

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 20 hours per week, in shifts from 3:30pm - 12:00am, including occasional weekends as the business requires
• Ability to attend 3 weeks of training within standard daytime hours upon hire
• Must be 18 years of age or older

Nice-to-haves

• Revenue Cycle experience
• General office experience
• Epic experience

Benefits

• $750 sign-on bonus for external applicants
• Comprehensive benefits
• Career development opportunities