UnitedHealth Group - Hastings, MN
posted 3 days ago
Hastings, MN
Insurance Carriers and Related Activities
About the position
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Documents any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Uses resources, tools and procedure to complete registration for accounts and in assigned work queues
- Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Screening and approving patients for financial assistance programs
- Assists and counsels patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Assists patient in completion of request for information forms and submits to appropriate department
- Obtains signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
- Other duties as assigned
Requirements
- Must be 18 years of age or older
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work the following schedule: Week 1: Sunday, Monday & Tuesday, 10:30pm - 7:00am; Week 2: Wednesday & Thursday, 10:30pm - 7:00am
- Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
Nice-to-haves
- Revenue Cycle experience
- General office experience
- Epic experience
Benefits
- $750 SIGN ON BONUS FOR EXTERNAL APPLICANTS
