Part-Time Property Host/Front Desk Associate/Guest Experience (21+)

$31,200 - $34,320/Yr

Roamstead Management, LLC - Cosby, TN

Part-time - Entry Level

Cosby, TN

About the position

The Part-Time Property Host/Front Desk Associate/Guest Experience role at Roamstead involves providing exceptional customer service to guests at a modern campground in the Smoky Mountains. The position requires assisting with lodge operations, guest interactions, and food and beverage service, ensuring a welcoming and comfortable environment for all visitors. The ideal candidate will have a passion for hospitality and the outdoors, with responsibilities that include managing guest check-ins, taking food and drink orders, and leading on-site activities.

Responsibilities

• Greet guests upon check-in and ensure they have everything they need for a comfortable stay.
• Work in the kitchen and bar area, taking food/beverage orders, preparing food, mixing cocktails, and making espresso drinks.
• Share knowledge of the area and recommendations for activities, restaurants, etc.
• Actively look for opportunities to improve the guest experience.
• Solve guest requests/problems in a timely manner.
• Operate reservation software: take/cancel/move reservations over the phone, according to Roamstead's policies.
• Ensure F&B and Retail is fully stocked, organized, and merchandised correctly.
• Lead on-site guest activities, including crafts, scavenger hunts, special events, live music, etc.
• Ensure property remains clean and safe for all guests, communicating needs to maintenance and housekeeping staff.
• Communicate frequently with management about opportunities for improvement.
• Work together, assisting teammates as needed to ensure a memorable guest experience.
• Perform any other duties as requested by management.

Requirements

• At least 2 years of hospitality experience in guest relations preferred.
• Ability to thrive in a fast-paced environment.
• Ability to balance multiple, concurrent tasks while maintaining positive interactions with guests and staff.
• Ability to work nights, weekends, and holidays as needed.
• Ability to maintain a calm, positive attitude in stressful situations.
• Ability to solve problems creatively with limited resources.
• Willingness to work with diverse individuals and embrace company culture.

Nice-to-haves

• A passion for the outdoors and for people.
• College degree or equivalent work experience.
• Experience in food and beverage operations.
• Proficiency in Microsoft and Google Suite applications.
• Well-groomed and have pride in appearance.

Benefits

• Compensation based on experience and expertise.
• Benefits available to full-time employees.