About the position
The Front Desk Receptionist at Mount Vernon Towers plays a crucial role as the welcoming agent for the facility. This position requires a warm, friendly demeanor to ensure that all residents, guests, visitors, and vendors feel welcomed and valued. The receptionist is responsible for managing the front desk area, which includes greeting individuals, providing access to the building, and directing visitors appropriately. This role is integral to the communication process within the facility, ensuring that all interactions are handled professionally and efficiently. In addition to greeting and welcoming individuals, the Front Desk Receptionist will provide essential administrative support. This includes answering phone calls, taking messages, and transferring calls to the appropriate personnel when necessary. The receptionist will also be responsible for logging work orders and cleaning requests through the TELS work order system, ensuring that all requests are documented and addressed in a timely manner. Furthermore, the receptionist will manage the receipt and distribution of letters and packages, monitor access to the building, and oversee alarm systems and video cameras to maintain security. The role requires basic computer skills for reporting and communication purposes, including preparing logs and reports as needed. The receptionist must keep the front desk area tidy and stocked with necessary materials, such as pens and forms, to ensure a professional appearance. Overall, this position is vital for maintaining a welcoming environment and ensuring smooth operations at the front desk.
Responsibilities
- Welcoming & greeting residents, guests, visitors, and vendors in a professional and pleasant manner.
- Ensuring timely access to the building for individuals without delays.
- Directing visitors, guests, and vendors by providing clear instructions.
- Providing administrative support, including answering telephone calls and taking messages.
- Logging work orders and cleaning requests through the TELS work order system.
- Receiving and distributing letters and packages.
- Monitoring and controlling access to building entrances and vehicle gates.
- Monitoring alarm systems and video cameras for security purposes.
- Reporting any suspicious or unusual occurrences to authorities and management.
- Preparing logs or reports as required and entering information into a computer using standard grammar.
- Keeping the front desk tidy and presentable with necessary materials.
Requirements
- Good verbal and written communication skills.
- Ability to speak, write, read, and understand the primary language within the facility.
- Proficiency in Microsoft Office programs (Word, Excel, PowerPoint).
- Ability to utilize technology, including computers, email, and mobile phones.
- Good judgment and decision-making skills.
- Ability to work as part of a team to drive results.
- Capability to handle stressful situations and work in a fast-paced environment.
- Strong prioritization skills and a good work ethic.
- Positive attitude and demeanor.
