About the position
LifeSouth Community Blood Centers is seeking a dedicated individual to join our team as a Part-time Receptionist in Gainesville, FL. This role is pivotal in ensuring that our blood donation process runs smoothly and efficiently. As a receptionist, you will be the first point of contact for our donors and visitors, embodying our values of safety, teamwork, and stewardship. Your primary responsibility will be to register blood donors and provide exceptional customer service to all who enter our facility. In this position, you will answer incoming telephone calls, transferring them to the appropriate extensions or relaying messages as necessary. You will collect demographic information from donors and accurately enter this data into our computer system, adhering to approved guidelines. Additionally, you will print Single Donation Records (SDRs) and log donation information on donor registers. It will be your responsibility to review donor record status reports and resolve any registration discrepancies according to established guidelines. Providing the highest level of customer service is essential, as you will greet donors and visitors, directing them to the appropriate areas within the facility. This role requires a high school diploma or GED, and while related experience is preferred, it is not mandatory. You will need to demonstrate the ability to work both independently and as part of a team, manage multiple assignments with precision, and follow moderately complex oral and written instructions. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is also required. LifeSouth is a non-profit community blood bank that serves over 150 hospitals across Alabama, Florida, Georgia, and Tennessee. Our mission is to provide a safe blood supply that meets or exceeds the needs of the communities we serve. We are committed to delivering high-quality blood components and services, and our team is dedicated to ensuring that blood is available when needed. This part-time position offers a starting salary range of $13.50 - $14.85 per hour, and a criminal background check and drug screen are required upon a conditional offer of hire.
Responsibilities
- Answer incoming telephone calls and transfer calls to the appropriate extension or relay messages.
- Collect demographic information from donors and enter data into the computer system according to approved guidelines.
- Print Single Donation Records (SDRs) and log donation information on donor registers.
- Review donor record status reports and resolve registration discrepancies according to established guidelines.
- Provide the highest level of customer service towards internal and external customers.
- Greet donors and visitors and direct them to the appropriate area in the facility.
Requirements
- High school diploma or GED.
- Ability to work both independently and as a team member.
- Ability to organize and complete multiple assignments with precision and quick turnaround.
- Knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to follow moderately complex oral and written instructions.
- One to three months of related experience preferred.
- Experience with records management, business telephone systems, data entry, and customer service preferred.
Benefits
- Equal Opportunity/Affirmative Action Employer
- Drug-Free/Tobacco Free Workplace
