Part Time Relationship Banker

Comerica - Detroit, MI

Part-time - Entry Level

Detroit, MI

Credit Intermediation and Related Activities

About the position

The Relationship Banker plays a crucial role in the success of a Retail Banking Center by being a trusted resource for customers. This part-time position focuses on marketing activities to attract and retain customers, providing exceptional customer service, and ensuring compliance with operational standards. The banker will engage in financial wellness conversations, support consumer portfolio management, and lead banking center activities in the absence of the Banking Manager.

Responsibilities

• Execute proactive marketing activities for customer attraction, retention, and expansion.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement, strengthening new customer relationships.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate quality financial wellness conversations to add value to customer relationships.
• Support consumer portfolio management efforts to retain and expand the number of portfolio customers.
• Assist in community awareness events to increase bank outreach and foster new business relationships.
• Utilize customer relationship management tools effectively.
• Ensure compliance with applicable laws and regulations, and company policies.
• Control and mitigate losses by following policies and procedures.
• Engage in Banker Readiness by developing knowledge of consumer and small business products.
• Lead banking center activities in the absence of the Banking Manager.
• Educate and fulfill customer requests, resolving complaints as needed.
• Maintain customer confidence by keeping information confidential.
• Identify opportunities to add value to customers by introducing them to partners.

Requirements

• Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 3 years of customer service experience.
• 1 year of consumer/sales experience.
• 1 year of personal computer, systems data entry or internet search experience.

Benefits

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision insurance
• 401k match
• Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan