Part-Time Retail Ambassador - Fifth Avenue, Nolita, and Upper West Side

$39,520 - $39,520/Yr

Rothy's - New York, NY

Part-time - Entry Level

New York, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Ambassador position at Rothy's is a part-time role focused on delivering exceptional customer experiences in New York City stores. The role emphasizes sustainability and community engagement, requiring a deep understanding of the brand's products and a commitment to fostering customer loyalty. The Retail Ambassador will act as a brand representative, ensuring that every customer interaction reflects Rothy's values and aesthetic.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer.
• Own all day-to-day customer interactions in the physical store and across all brand touch points.
• Support Retail Manager and Assistant Manager in all operational duties.
• Develop and maintain expert-level understanding of products and processes.
• Elevate customer feedback and identify opportunities for improvement.
• Create loyalty by connecting customers with the brand and community.

Requirements

• 1-3 years of retail or customer-oriented experience preferred.
• Excellent people skills—approachable, engaging, and friendly.
• Fastidious attention to detail and enthusiasm to maintain brand aesthetic.
• Ability to foster connections with customers in-store and within the community.
• Availability to work weekends, evenings, and holidays, minimum 16 hours a week.
• Ability to work on feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds.

Nice-to-haves

• Passionate about the brand story and product.
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience.

Benefits

• Wellness and Commuter Programs
• Paid Time Off (PTO)
• Employee Discount Program