Part-Time Retail Ambassador - Georgetown

$37,440 - $39,520/Yr

Rothy's - Washington, DC

Part-time - Entry Level

Washington, DC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Ambassador position at Rothy's in Georgetown is a part-time role focused on delivering exceptional customer service and promoting the brand's sustainable products. The role involves engaging with customers both in-store and online, supporting operational duties, and fostering a strong connection between the brand and its community. The ideal candidate will embody Rothy's culture and contribute to a unique retail experience.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer.
• Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online.
• Support Retail Manager and Assistant Manager in all operational duties.
• Develop and maintain expert-level understanding of our products and processes including our tools and systems.
• Elevate customer feedback and identify and escalate opportunities for improvement.
• Create loyalty by connecting customers with our brand and our community.

Requirements

• 1-3 years of retail or customer-oriented experience preferred.
• Excellent people skills—you are approachable, engaging and friendly.
• Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space.
• Ability to foster connections with our customers both in our store and within our community.
• Actively contribute towards meeting and exceeding the team's sales goals.
• Availability to work weekends, evenings and holidays, minimum 16 hours a week.
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds.

Nice-to-haves

• Passionate about our brand story and product.
• Unflappable. Has the ability to quickly problem solve for all potential customers.
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience.

Benefits

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program