Part-Time Retail Ambassador - Pasadena

$36,400 - $37,440/Yr

Rothy's - Pasadena, CA

Part-time - Entry Level

Pasadena, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Part-Time Retail Ambassador at Rothy's in Pasadena is responsible for delivering exceptional customer experiences while embodying the brand's values of sustainability and inclusivity. This role involves engaging with customers both in-store and across various touchpoints, supporting operational duties, and fostering connections within the community. The Retail Ambassador will play a key role in promoting Rothy's products and ensuring a welcoming environment for all customers.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer
• Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
• Support Retail Manager and Assistant Manager in all operational duties
• Develop and maintain expert-level understanding of our products and processes including our tools and systems
• Elevate customer feedback and identify and escalate opportunities for improvement
• Create loyalty by connecting customers with our brand and our community

Requirements

• 1-3 years of retail or customer-oriented experience preferred
• Excellent people skills—you are approachable, engaging and friendly
• Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
• Ability to foster connections with our customers both in our store and within our community
• Actively contribute towards meeting and exceeding the team's sales goals
• Availability to work weekends, evenings and holidays, minimum 16 hours a week
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

Nice-to-haves

• Passionate about our brand story and product
• Unflappable. Has the ability to quickly problem solve for all potential customers
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience

Benefits

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program