Part-Time Retail Ambassador - San Francisco Premium Outlets

$35,360 - $37,440/Yr

Rothy's - Livermore, CA

Part-time - Entry Level

Livermore, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Ambassador position at Rothy's is a part-time role focused on delivering exceptional customer experiences at the San Francisco Premium Outlets. This role involves engaging with customers, providing product knowledge, and supporting store operations while embodying the brand's commitment to sustainability and inclusivity.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer.
• Own all day-to-day customer interactions in the physical store and across all brand touch points, including in-person, over the phone, and online.
• Support Retail Manager and Assistant Manager in all operational duties.
• Develop and maintain expert-level understanding of products and processes, including tools and systems.
• Elevate customer feedback and identify and escalate opportunities for improvement.
• Create loyalty by connecting customers with the brand and community.

Requirements

• 1-3 years of retail or customer-oriented experience preferred.
• Excellent people skills—approachable, engaging, and friendly.
• Fastidious attention to detail and enthusiasm to maintain brand aesthetic in a physical space.
• Ability to foster connections with customers both in-store and within the community.
• Availability to work weekends, evenings, and holidays, minimum 16 hours a week.
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds.

Nice-to-haves

• Passionate about the brand story and product.
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience.

Benefits

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program