About the position
As a Part-Time Retail Associate at TJ Maxx, you will play a crucial role in delivering a highly satisfying customer experience. Your responsibilities will include engaging and interacting with customers, embodying the principles of customer service, and maintaining a clean and organized store environment. You will adhere to all operational, merchandise, and loss prevention standards, ensuring that the store runs smoothly and efficiently. This position may require you to be cross-trained in multiple areas of the store to support the business's needs effectively. In this dynamic role, you will model established customer experience practices, supporting a positive store culture characterized by honesty, integrity, and respect. You will accurately ring up customer purchases and returns, ensuring that you provide the correct change according to established operating procedures. Additionally, you will promote credit and loyalty programs, maintain merchandising standards, and prepare merchandise for the sales floor following company procedures. Your day-to-day tasks will also involve participating in store recovery efforts, maintaining cleanliness and organizational standards, and providing and accepting recognition and constructive feedback. You will be expected to adhere to all labor laws, policies, and procedures while supporting the store's shrink reduction goals and participating in safety awareness initiatives. Other duties may be assigned as needed, making this a versatile and engaging position.
Responsibilities
- Deliver a highly satisfied customer experience by engaging and interacting with all customers.
- Model established customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases/returns and count change back to customers according to established operating procedures.
- Promote credit and loyalty programs to customers.
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor following company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to all labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Requirements
- Possesses excellent customer service skills.
- Able to work a flexible schedule to support business needs.
- Possesses strong communication and organizational skills with attention to detail.
- Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Works effectively with peers and supervisors.
- Retail customer experience preferred.
Benefits
- Associate discount
- EAP (Employee Assistance Program)
- Smoking cessation program
- Bereavement leave
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union membership
- Referral bonuses
- 401(k) match for eligible employees
- Medical, dental, and vision insurance for eligible employees
- Health Savings Account (HSA)
- Health care Flexible Spending Account (FSA)
- Life insurance
- Short/long term disability insurance
- Paid parental leave
- Paid holidays, vacation, and sick leave
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
