TJX - Culver City, CA
posted 2 months ago
As a Part-time Retail Customer Experience Coordinator at TJ Maxx, you will play a crucial role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also promoting loyalty programs. You will lead by example, engaging and interacting with customers to create a positive shopping environment. The role requires maintaining a clean and organized store, which is essential for enhancing the overall customer experience. In this position, you will be responsible for training and mentoring Associates on front-end principles, ensuring they understand how to personalize the customer experience effectively. You will assign registers, support POS coverage needs, and coordinate breaks for all Associates, ensuring that the store operates smoothly. Addressing customer concerns and issues promptly is vital to maintaining a positive customer experience, and you will be expected to communicate effectively with both management and Associates regarding priorities and progress updates. You will also play a key role in promoting a culture of honesty and integrity within the store, maintaining confidentiality, and adhering to all labor laws, policies, and procedures. Your efforts will contribute to the store's shrink reduction goals and programs, and you will promote safety awareness to maintain a safe working environment. Other duties may be assigned as needed, making this a dynamic and engaging role within the retail environment.