Part-time Retail Customer Experience Coor

$35,360 - $36,400/Yr

TJX - Culver City, CA

Part-time - Entry Level

Culver City, CA

501-1,000 employees

General Merchandise Retailers

About the position

The position involves overseeing a team of Associates at the front of the store, ensuring excellent customer service and promoting loyalty programs. The role emphasizes creating a positive customer experience, training and mentoring staff, and maintaining store organization and cleanliness. It requires strong leadership and communication skills to effectively manage customer interactions and team dynamics.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates.
• Engage and interact with customers to maintain a clean and organized store.
• Model outstanding customer service and promote loyalty programs.
• Train and mentor Associates on front end principles and personalized customer service.
• Assign registers and coordinate breaks for Associates while supporting POS coverage needs.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to team members.
• Partner with management on training needs to enhance Associate effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Support store shrink reduction goals and promote safety awareness.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking in a fast-paced environment.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Ability to train others in retail practices.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance