Part Time Sales Associate, Google Store

$47,840 - $52,000/Yr

Mosaic - Santa Monica, CA

Part-time - Entry Level

Santa Monica, CA

About the position

The Part-time Google Sales Associate at Acosta Group is responsible for providing an exceptional consumer experience by showcasing the brand's products and services. This role requires a deep understanding of the brand's offerings to effectively assist customers in discovering and utilizing devices and technology. The associate will engage with customers, build relationships, and promote brand loyalty while maintaining store integrity and participating in community education programs.

Responsibilities

• Meet and greet customers at entrance, listen to needs/interests and direct them appropriately
• Build trust and authentic relationships with customers
• Educate visitors on features, functionality, and technical aspects of products
• Listen, acknowledge, and provide product solutions attributed to customer personal needs
• Be an expert in payment solutions and product onboarding including device switching
• Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers
• Responsible for maintaining visual and inventory integrity of store displays
• Evangelize the brands products and services
• Lead engaging Community education programming and workshops
• Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics or products
• Lead the way in delivering transformational experiences by helping consumers discover how the brands products can enrich their lives
• Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the brand's center of excellence
• Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally
• Handle multiple consumers and tasks while maintaining composure and courteous customer service
• Assist (but don't push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight
• Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience
• Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
• Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale
• Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers' trust
• Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected
• Proven ability to work independently and in a team environment

Requirements

• High School diploma or equivalent plus 2+ years of retail experience
• Display effective communication and presentation skills, for one-on-one or group interactions
• Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Friendly and helpful, engaging in casual conversation with the consumer
• Ability to understand and define the consumer specific needs and interests
• Ability to promote excitement around the brands ownership, building consumer loyalty
• Maintain knowledge of all the brands products in order to be a subject matter expert onsite - complete required training on current and upcoming products
• Ensure all designated KPIs are met or exceeded, including product training requirements
• Exhibit professional behaviors in daily interactions with consumers, peers, and management
• Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
• Ability to setup consumers' device based on their individual usage needs and interests
• Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience
• Ability to work 24 hours per week or more
• Flexible to work any day of the week on a two-week rotating schedule
• Occasionally work additional hours beyond normal schedule during peak workload demands

Benefits

• Flexible work schedule
• Competitive hourly wage
• Opportunity for professional development