Part Time Sales Team Leader - Copperwood Village, Houston, TX

James Avery - Houston, TX

Part-time - Entry Level

Houston, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Part-Time Sales Team Leader at Copperwood Village in Houston, TX, plays a crucial role in assisting store management with in-store supervision and providing effective leadership to associates. This position emphasizes delivering exceptional customer service and ensuring a positive shopping experience for guests. The Sales Team Leader will also be responsible for training associates, managing inventory processes, and maintaining store presentation standards.

Responsibilities

• Assist Store Management with in-store supervision and directing personnel.
• Provide effective leadership to all associates and ensure high levels of customer service.
• Greet and assist guests in the selection and purchase of merchandise.
• Resolve guest issues effectively and keep supervisors informed of product, guest, and personnel issues.
• Monitor and approve guest returns in accordance with retail policies.
• Monitor associates' guest service levels and provide feedback as needed.
• Utilize the GUESTS program when interacting with guests on the sales floor or phone.
• Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provide leadership and training to associates with an emphasis on guest service and sales.
• Assist in the annual inventory process and ensure compliance with established processes and guidelines.
• Participate in conducting regularly scheduled store meetings and implement plans for company special events or promotions.
• Develop and conduct team-building activities and monitor product trends in retail.
• Be fully trained to operate all service equipment and ensure product care services meet operational standards.
• Perform visual merchandising tasks and maintain company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager.
• Review/create employee schedules in the absence of Store Manager or Assistant Manager.

Requirements

• High school degree or equivalent.
• Minimum 1-year retail or customer service experience preferred.
• Previous supervisory experience preferred.
• Ability to pass a background check and drug screening.

Nice-to-haves

• Experience in a leadership role within a retail environment.
• Strong written and verbal communication skills.
• High attention to detail and organizational skills.

Benefits

• Flexible scheduling options for part-time employees.
• Employee discounts on merchandise.