Part- Time Spa Coordinator/Brand Ambassador (Boston, MA)

Biologique Recherche - Boston, MA

Part-time - Entry Level

Boston, MA

About the position

The Spa Coordinator/Brand Ambassador at Biologique Recherche is a part-time role focused on providing exceptional client experiences in a high-end luxury spa environment. This position is responsible for managing spa operations, ensuring smooth check-in and check-out processes, and maintaining a polished and professional demeanor while interacting with clients. The role emphasizes hospitality and customer service, making the Spa Coordinator the first and last impression for clients visiting the spa.

Responsibilities

• Greet clients and assist them during their visit, ensuring a positive, consistent guest experience.
• Act as a host and owner of the BR experience.
• Deliver gracious hospitality and ensure a smooth and successful check-in and check-out process.
• Assist clients with pre-appointment forms.
• Schedule, maximize and coordinate appointments.
• Manage spa phone & email communications including answering client inquiries, appointment requests, and general product & service knowledge.
• Sell services, packages, retail products & take payments.
• Ensure the spa operations run smoothly; track inventory, stock supplies, keep spa aesthetics presentable.
• Supervise daily operations including opening and closing procedures and general spa maintenance: ensure areas are clean, safe, and well maintained.
• Perform follow-up calls after certain procedures.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and phone skills.
• Social perceptiveness and situational awareness, especially in a luxury environment.
• Professional manner, discretion, and appearance.
• 5+ years of customer service experience.
• 2+ years of sales experience in a retail environment.
• 2+ years in the spa industry and/or hospitality, particularly skincare.
• Knowledge of Microsoft Office and/or GSuite.
• CPR/First Aid Certified is a huge plus.

Nice-to-haves

• Experience in a high-end luxury environment.
• Familiarity with skincare products and services.

Benefits

• Competitive salary based on experience.
• Opportunity to work in a prestigious spa environment.