Part-time Student Services Assistant
Stark State College - North Canton, OH
posted 5 months ago
About the position
The part-time Student Services Assistant position at Stark State College is designed to provide exceptional customer service to students and their families through various communication channels, including phone and email. This role serves as a critical first point of contact for inquiries related to admissions, registration, academic and workforce programs, financial aid, placement testing, and other student service-related questions. Candidates who possess outstanding customer service and communication skills are encouraged to apply, as these attributes are essential for success in this position. The typical work hours for this role are up to 29 hours per week, specifically on Mondays, Wednesdays, and Thursdays from 10:30 AM to 4:30 PM, and Fridays from 8:00 AM to 4:30 PM. It is important to note that these hours may vary based on enrollment needs. The initial training period will take place at the main campus for the first eight weeks, after which the position will transition to a remote/hybrid model, requiring one day a week in the North Canton office. Stark State College prides itself on its positive work environment, driven by dedicated employees who are committed to student success. The college values diversity in backgrounds and experiences, striving to create an inclusive atmosphere for students, faculty, staff, and the community. The role of Student Services Assistant is pivotal in guiding students through the application and registration processes, ensuring they receive the necessary support and information to succeed in their educational journey.
Responsibilities
- Serve as a first point of contact to students with the highest levels of customer service and accuracy.
- Guide and assist students/parents through the process associated with applying to the College, registration process, applying for financial aid, and completion of all necessary paperwork.
- Develop and maintain a comprehensive understanding of federal, state, institutional policies and College computer systems.
- Resolve inquiries by phone and/or email with students, faculty/staff and other College campus community members.
Requirements
- High School Diploma or GED is required.
- Minimum of one year of customer service experience.
Nice-to-haves
- Associate's Degree in Office Management, Business, Accounting, Communications, or related field is preferred.
- Experience in a higher education environment is desired.
- At least one year of high volume phone work experience is preferred.
Benefits
- State pension/retirement (OPERS/STRS) for part-time employees.
- Paid Stark State tuition for part-time employees.
- Employee assistance program.
