About the position
The Part-Time Switchboard Operator position at Kilgore College is a vital role responsible for providing excellent customer service to individuals both over the phone and in person. This position requires the operator to greet visitors, assist with inquiries, and forward incoming calls to the appropriate campus personnel. The operator will maintain a comprehensive understanding of campus personnel, offices, and functions to ensure calls are directed correctly. The role also involves maintaining current campus literature in the work area and the Visitors Center, as well as providing backup support for the management of the Visitors Center as needed. Additionally, the operator will assist in the training, supervising, and coordination of student workers, contributing to the overall efforts of the eLearning Department, which may require occasional evening or weekend participation. The position is part-time, requiring regular attendance of 20-29 hours a week, with a pay range of $10 to $12 per hour depending on experience. The operator must be able to handle a high level of stress and maintain confidentiality while providing excellent customer service. This role is essential in creating a welcoming environment for students and visitors at Kilgore College, a two-year public community college focused on improving students' holistic experiences and access to higher education.
Responsibilities
- Answer incoming phone calls to the switchboard.
- Respond to inquiries with general college information, as appropriate.
- Maintain up-to-date knowledge of campus personnel, offices, and functions to facilitate the forwarding of phone calls to the correct location.
- Greet visitors and provide appropriate directions to the correct destination.
- Assist in the training, supervising, and coordination of student workers as needed.
- Maintain current campus literature in work area and Visitors Center.
- Provide backup support for management of Visitors Center as required.
- Provide supplementary clerical support to the Enrollment Management and Marketing department.
- Contribute to the overall efforts of the eLearning Department that may require occasional evening or weekend participation.
- Perform other related duties as assigned by the Director.
Requirements
- One-year certificate in Business Computer Office Management, Business Management or related field required; associate's degree preferred.
- Minimum of 6 months office experience, preferably in an education setting.
- Excellent computer skills required, including knowledge of Microsoft Office suite and internet browsing.
- Excellent written and verbal communication skills.
- Ability to work in a typical office environment.
- Ability to handle a high level of stress.
- Organizational skills and ability to maintain confidentiality.
- Tactful and even-tempered demeanor.
- Excellent customer service skills.
Benefits
- Worker's compensation
- Participation in the retirement program through Teacher Retirement System of Texas.
