About the position
As a Team Leader at Clarks, you will play a pivotal role in ensuring the success of our retail store. Your primary responsibility will be to inspire and engage your team, fostering an environment where everyone excels. Retail at Clarks is not just about selling shoes; it’s about creating a fantastic shopping experience for our customers. You will be the driving force behind this experience, encouraging your staff to deliver exceptional service and promote our iconic brand. In this role, you will serve as a role model for customer service excellence. You will provide top-notch support, coaching, and guidance to your team, helping them to develop their skills and work together as a cohesive unit. Your responsibilities will include assisting customers, motivating staff, and maintaining a well-organized and visually appealing store. To drive sales, you will regularly provide performance feedback to your team and coach them on sales behaviors, product knowledge, and customer engagement strategies. You will have the autonomy to make the role your own, ensuring that customers find shoes they love and encouraging repeat business. We are looking for someone who is eager to learn and grow, whether you are stepping into your first management role or looking to enhance your existing leadership skills. You should possess the charisma and energy to inspire your team to boost profits and deliver outstanding customer service. A passion for footwear and fashion, along with a natural ability in sales, will be essential in helping customers find their perfect pair of shoes. At Clarks, we pride ourselves on being a global leader in footwear, with a rich history and a commitment to quality and customer satisfaction. With over 15,000 employees across 75 countries, we are a family-owned business that values equality and diversity in the workplace. Join us and be part of a team that is dedicated to excellence in every aspect of retail.
Responsibilities
- Inspire and engage team members to excel in their roles.
- Provide exceptional customer service and model best practices for the team.
- Offer coaching and guidance to staff to enhance their skills and performance.
- Maintain a well-organized and visually appealing store environment.
- Deliver regular performance feedback to team members.
- Coach team on sales behaviors and product knowledge.
- Encourage a collaborative and supportive team atmosphere.
- Drive sales and customer satisfaction through effective leadership.
Requirements
- Strong interpersonal and communication skills.
- Ability to motivate and inspire a team.
- Passion for customer service and retail.
- Interest in footwear and fashion.
- Willingness to learn and develop leadership skills.
Nice-to-haves
- Previous experience in a retail or customer service role.
- Experience in a leadership or supervisory position.
Benefits
- 25 days of holiday plus bank holidays.
- Discounted healthcare options.
- Employee discount on Clarks products.
- Development opportunities and pension plan.
