Part-Time Teller (25 hrs/wk) - Hampstead, MD

About the position

The position focuses on enhancing the customer experience at the branch through digital engagement, lobby management, and efficient transactional processing. The role involves processing various financial transactions accurately while providing exceptional customer service and addressing customer needs effectively.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greeting customers and addressing their immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account service issues until resolution and log customer complaints accurately.
• Transition identified sales opportunities to appropriate banking partners.
• Complete branch-related operational activities such as cash ordering and wire transfers.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to compliance and operational risk controls according to Company or regulatory standards.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain internal control standards and implement audit points as applicable.
• Complete other related duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service skills.
• Well-organized with proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Nice-to-haves

• Bilingual based on branch needs.

Benefits

• Competitive pay range of $19.00 - $28.34 Hourly (USD).