Part Time Teller, Cohasset, MA

Santander Bank - Cohasset, MA

Part-time - Entry Level

Cohasset, MA

Credit Intermediation and Related Activities

About the position

The Part Time Teller position at Santander Bank in Cohasset, MA serves as the first point of contact for both consumer and business clients. This role is pivotal in assisting clients with a variety of needs, including resolving product, service, or account issues, as well as opening or closing accounts. Tellers are responsible for processing transactions, logging requests, and escalating complex issues to the appropriate team to ensure timely resolution. In addition to these responsibilities, the teller will engage in selling targeted products and services during client-initiated interactions, thereby contributing to the bank's overall sales goals. Maintaining operational integrity is a key aspect of this role, which includes adhering to safe deposit box procedures and guidelines. Tellers are expected to provide exceptional customer service by meeting all customer demands related to straightforward inquiries, with the support of more experienced personnel when necessary. This position also involves educating and engaging customers in discussions about their current and future financial needs, as well as informing them about various bank products and services. To excel in this role, the teller must assist in exceeding service goals by minimizing customer wait times and accurately processing transactions. Providing legendary customer service is essential, as is recognizing referral opportunities that may arise during customer interactions. Overall, the Part Time Teller position is designed for individuals who are detail-oriented, possess superior customer service skills, and thrive in a fast-paced environment.

Responsibilities

• Acts as the first point of contact for consumer and business clients.
• Assists clients with resolving product, service, or account issues.
• Opens or closes accounts as needed.
• Processes transactions and logs requests.
• Escalates complex issues to the appropriate team for timely resolution.
• Sells targeted products/services during client interactions.
• Maintains operational integrity and adheres to safe deposit box procedures.
• Educates and engages customers regarding their financial needs and bank products.
• Minimizes customer wait times and efficiently processes transactions.
• Recognizes referral opportunities and provides exceptional customer service.

Requirements

• High school diploma or equivalent (Required).
• Cash handling experience in a retail or banking environment, 0+ years (Required).
• Superior customer service skills.
• General math skills.
• Detail-oriented with the ability to function in a fast-paced environment.
• Excellent communication skills, concise and clear.