About the position
Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. In this role, you will be an integral part of the local community, providing essential financial services to residents, employees, and local businesses. This position is ideal for individuals who enjoy working with people and are looking for a long-term career opportunity at Wells Fargo. As a Teller, you will support customer engagement by processing transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also complete operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. Your responsibilities will include performing routine transactional, operational, and customer support tasks, utilizing your knowledge of bank procedures and products. You will receive direction from managers and will be expected to exercise judgment within defined policies and procedures. Additionally, you will interact with customers to demonstrate care, build relationships, and complete requested transactions, while identifying information and services to meet their financial needs. This role offers tremendous opportunities for career growth and development within Wells Fargo, recognized as a top financial services company for career advancement. As part of your job expectations, you should be prepared to work a schedule that may include most Saturdays. This position is not eligible for Visa sponsorship, and applicants should be aware of the company's commitment to diversity, equity, and inclusion in the workplace. Wells Fargo values strong customer relationships and emphasizes a risk-mitigating and compliance-driven culture, which is critical to the success of both customers and the company.
Responsibilities
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
- Receive direction from managers and exercise judgment within defined policies and procedures.
- Escalate questions and issues to more experienced roles.
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
- Identify information and services to meet customers' financial needs.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Nice-to-haves
- 6+ months of experience interacting with people, demonstrated through work, military, or education.
- Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program.
- Customer service focus with experience handling complex transactions across multiple systems.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and team members.
- Experience working with others on a team to meet customer needs.
- Cash handling experience.
- Ability to follow policies, procedures, and regulations.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Well-organized, independent and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Benefits
- Competitive salary
- Robust benefits package
- Programs to support work-life balance and well-being
- Opportunities for career growth and development
- Recognition for community investment
- Support for being your authentic self
