About the position
As a teller at Stillman Bank, you will be at the forefront of customer interaction, providing essential banking services while ensuring a positive and professional experience for all customers. This role is vital in maintaining the bank's reputation for excellent customer service and involves performing a variety of deposit transactions and other banking customer services. You will be responsible for greeting customers promptly and professionally, assisting them in preparing necessary documents for transactions, and ensuring accuracy and courtesy in all interactions. Your ability to build relationships and suggest additional products and services will be key to enhancing customer satisfaction and loyalty. In this position, you will examine and verify negotiable instruments, process deposits and withdrawals, and issue appropriate receipts. You will also handle cash transactions, including cashing checks and disbursing currency, while maintaining compliance with bank policies. Balancing your cash drawer and assisting with ATM balancing will be part of your daily responsibilities. You will actively look for opportunities to suggest bank products and services that meet customer needs, ensuring that you document and report any customer issues for quality control purposes. This is an on-site position requiring approximately 20-29 hours of work per week, with a Saturday morning rotation. The work environment is typical of an office setting, where you will operate various office equipment and may need to perform physical tasks such as standing, walking, lifting, and bending. Your role will require significant hand and finger dexterity due to the nature of cash and coin handling tasks, as well as the ability to frequently view and read computer screens or paper documents.
Responsibilities
- Greet customers in a prompt, professional, and friendly manner.
- Assist customers in preparing necessary documents to complete transactions.
- Examine and verify negotiable instruments for customer identity, amount, and endorsements.
- Accept and process deposits and withdrawals to customer accounts using software and scanners, and issue appropriate receipts.
- Count cash and coin manually as needed to complete transactions.
- Cash checks within authorized limits and disburse currency upon verification of signatures and fund availability.
- Receive customer loan and credit payments, property tax payments, and safe deposit box rental payments, issuing appropriate receipts.
- Prepare cashier checks and money orders, sell gift cards and license plate stickers, and perform other deposit activities as authorized and assigned.
- Balance cash drawer at designated times daily and assist with determining causes for and correcting unbalanced drawer shortages.
- Assist with daily balancing of ATM as assigned.
- Actively suggest products and services to customers by identifying potential needs and explaining solutions available from the bank.
- Accept check orders, address changes, and other customer requests and forward information to the appropriate department for processing.
- Document and report any customer problems or complaints for the daily quality control report.
- Respect and maintain customer privacy and confidentiality at all times.
Requirements
- Positive, friendly, and welcoming personality with excellent verbal communication and interpersonal skills.
- Proficient with computers and standard equipment operation.
- Experience with cash handling or customer service responsibilities.
- Ability to recognize issues of significance and prioritize work.
Nice-to-haves
- Experience in a banking environment.
- Knowledge of financial products and services.
Benefits
- Profit sharing
- 401(k) matching
- 40 hours of paid flex (personal) time available upfront.
- 6 hours of paid time off per year for volunteering with a non-profit of your choice.
- Paid 6 hours of pay on the 11 holidays that the bank is closed.
