Part-Time Weekend / Night Shift Customer Service Associate

$31,200 - $35,360/Yr

Professor Gatsby's Heating & Cooling - West Berlin, NJ

Part-time - Entry Level

West Berlin, NJ

About the position

Professor Gatsby's Heating & Cooling is seeking a Part-Time Weekend / Night Shift Customer Service Associate to manage after-hours phone calls and schedule appointments between customers and on-call technicians. This role is essential for maintaining customer satisfaction and ensuring efficient communication during off-peak hours.

Responsibilities

• Answer after-hours phone calls from customers.
• Respond to customer needs through email.
• Schedule appointments with customers and technicians.
• Maintain an organized system for documenting services and account changes.
• Assist with miscellaneous office duties as needed.

Requirements

• Customer service experience.
• Excellent phone skills, including fielding inbound and outbound calls.

Nice-to-haves

• Great communicator who relays information clearly.
• Problem solver who can think outside the box.
• Highly organized and efficient in work processes.
• Career-oriented with a desire to advance in the customer service industry.

Benefits

• Competitive pay of $15 - $17 per hour based on experience.
• Potential to work remotely after the first month of training.