Part-Time, Weekend Only Night Dispatcher

About the position

The Night Dispatcher at Longship is responsible for managing incoming calls and providing support to account executives and carriers during night shifts on weekends. This role is crucial for ensuring timely communication and resolution of issues related to freight transportation, thereby maintaining the company's commitment to excellent customer service.

Responsibilities

• Answer incoming calls as they arrive on the Night Dispatch queue
• Perform check calls as directed by Longship Account Executives
• Provide timely and efficient updates to Account Executives as they become available
• Use effective listening skills to collect required information and/or to identify potential conflicts
• Practice professional phone etiquette; provide excellent customer service to customers and carriers
• Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery numbers, and paperwork questions
• Issue advances to carriers pertaining to unloading charges and fuel advances
• Maintain communication with carrier while loads are in transit
• Other duties as required or assigned

Requirements

• High school graduate (Associate Degree preferred)
• Dispatching experience (preferred not required)
• Customer service background preferably in a call center environment
• Attention to detail and confident decision-making skills
• Ability to manage time and resources efficiently
• Proficient computer literacy

Nice-to-haves

• Customer service experience of 1 year (Preferred)
• Availability for Day Shift (Preferred)
• Availability for Night Shift (Preferred)

Benefits

• $15/hour
• Medical, Vision & Dental Insurance
• 401K with great company matching
• Paid time off
• On-site training, career development & advancement opportunities
• Newly renovated, state-of-the-art facility with a private fitness center
• Intramural sports, strong comradery, and a collaborative work environment