Partner Delivery Manager

Domo - American Fork, UT

Full-time - Mid Level

American Fork, UT

Food Services and Drinking Places

About the position

At Domo, we leverage partners to help sell our software and provide implementation services post-sale. This enables us to rapidly grow and scale our business. A Partner Delivery Manager (PDM) is a keystone in ensuring top quality customer experiences by serving as the interface between partners and internal Domo teams (Sales, CS, Product, Support, etc.). A PDM oversees implementation success and strives for continuity delivery and communication to ensure customer satisfaction. Domo is in need of PDM's who have experience managing SaaS based partner relationships. A successful candidate will have demonstrated sustained exceptional relationship management, innovation, creativity, insight, leadership, and good judgment.

Responsibilities

• Serve as the primary point of contact between Domo's partners and internal teams to ensure successful project implementation and customer satisfaction
• Ensure project communication is timely, complete, and accurate
• Use data and automation to manage a portfolio of projects in strategic and efficient ways
• Develop relationships across Domo teams as a means of connecting partners to solutions that will enhance project delivery
• Own strategic decisions around partner project assignment
• Conduct regular partner performance review and develops strategies for improvement
• Gather and distill learnings from partner deliveries to ensure continued understanding of our customers' needs even when not delivered internally
• Develop process and standardization around delivery to drive consistent, predictable, and repeatable success across internal and external delivery teams
• Collaborate across teams to curate best practices and provide enablement to internal and external teams.

Requirements

• 5+ years of experience in partner relationship management or program management, preferably within a SaaS environment
• Minimum Bachelor's degree in Business or other relevant field or equivalent job experience
• 5 years experience working cross-functionally with Sales, Customer Success, Product, and Support teams
• Strong project management skills, with experience managing multiple implementation projects simultaneously
• Excellent communication and relationship management skills, with the ability to influence and collaborate effectively with partners and internal stakeholders
• Ability to navigate and resolve complex challenges with creativity, leadership, and good judgment
• Demonstrated excellence at handling complex escalation topics to both executive and technical personnel
• Must have a working knowledge of specialized BI tools and solution providers
• Ability to work independently and manage multiple task assignments
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience in recognizing business problems and recommending/developing solutions.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• flexible_scheduling
• paid_holidays
• professional_development
• tuition_reimbursement
• employee_discount_programs
• wellness_programs