Partner Operations Manager - Cisco | Remote, USA

Optiv Security - Nashville, TN

Full-time

Remote - Nashville, TN

Professional, Scientific, and Technical Services

About the position

The Partner Operations Manager - Cisco is a remote role focused on supporting Sales and Operations in enhancing Cisco's Customer Experience (CX) lifecycle. This position is dedicated to ensuring customers maximize their Cisco investments, driving adoption, and increasing ROI through effective management of Enterprise Agreements and proactive client engagement.

Responsibilities

• Keep up with Customer Experience Best Practices and ensure compliance with Optiv standards.
• Manage Enterprise Agreements by tracking for overages, performing client check-ins, and managing true-ups.
• Maintain necessary Cisco certifications and assist in identifying additional certification candidates.
• Monitor and communicate notifications on Cisco products, software, and advisories, sharing relevant documentation as needed.
• Attend Cisco Partner Trainings and recruit additional internal attendees as appropriate.
• Meet regularly with Cisco to strategize and address operational issues.
• Act as an opportunity advisor to field sales regarding Cisco pricing programs and order documentation.
• Liaise between marketing and field sales to support accurate lead assignment.
• Gather historical pricing data and recommend pricing strategies to field Account Managers.
• Identify areas for customer expansion or cross-sell opportunities.
• Provide timely and accurate price quoting support to the field sales organization.
• Understand global supply chain updates and communicate them to Sales and Operations.
• Effectively communicate new partner offerings and business procedures to the field sales team.
• Present knowledge of Enterprise Agreements to help remove technical barriers and accelerate adoption.
• Create adoption plans for Enterprise Agreement customers to enhance solution usage and self-sufficiency.
• Identify incremental opportunities and programs to help customers achieve greater value from their investments.
• Ensure customers recognize the value of vendor solutions to maximize satisfaction.
• Collaborate with clients during the renewal period to discuss subscription changes and additional functionality needs.
• Work with the sales team to understand customers' business needs for personalized renewal experiences.
• Perform ongoing revenue risk assessments to retain product Annual Recurring Revenue (ARR) and meet Key Performance Indicators (KPIs).
• Perform other duties as assigned.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience preferred.
• Two or more years of experience in a Business-to-Business Sales/Client Services role required.
• Two years of experience in the technical or information technologies industry preferred.
• Intermediate level experience with Microsoft Office, specifically Outlook, Word, and Excel; internet navigation required.
• Prior experience in Client Relationship Management software (CRM) required; Salesforce.com experience preferred.
• Ability to work in a sales partnership setting with incoming requests; proven ability to prioritize multiple tasks and meet deadlines in a fast-paced environment required.
• Ability to build relationships and trust with internal and external partners/clients.
• Superior organizational skills, independent judgment, and functional arithmetic skills.

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through Employee Resource Groups.
• Work/life balance.
• Professional training resources.
• Creative problem-solving opportunities.
• Volunteer opportunities through "Optiv Chips In" program.
• Technology necessary to work productively from home.