Partner Operations Manager - Cisco | Remote, USA

Optiv Security - Baltimore, MD

Full-time - Entry Level

Remote - Baltimore, MD

Professional, Scientific, and Technical Services

About the position

The Partner Operations Manager - Cisco is a remote role focused on supporting Sales and Operations in enhancing Cisco's Customer Experience (CX) lifecycle. This position aims to ensure customers maximize their Cisco investments by driving adoption and growth through product knowledge, ultimately reducing time to value and increasing ROI.

Responsibilities

• Keep up with Customer Experience Best Practices and ensure compliance with Optiv standards.
• Manage Enterprise Agreements by proactively tracking for overages, performing client check-ins, and managing true-ups.
• Maintain all necessary Cisco certifications and collaborate with Partner Operations to identify and support additional certification candidates.
• Monitor and communicate notifications regarding Cisco products, software, and advisories, sharing relevant documentation as needed.
• Attend Cisco Partner Trainings and recruit additional internal attendees as appropriate.
• Meet regularly with Cisco to strategize, address operational issues, and build rapport.
• Act as an opportunity advisor to field sales regarding Cisco pricing programs and order documentation, making recommendations for the best fit.
• Serve as a liaison between marketing and field sales to ensure accurate lead assignment.
• Gather historical pricing data and recommend pricing strategies to field Account Managers.
• Identify additional areas for customer expansion or cross-sell opportunities.
• Provide timely and accurate price quoting support to the field sales organization, resolving any issues with quoting, orders, and invoicing.
• Understand global supply chain updates and communicate relevant information to Sales and Operations.
• Effectively communicate new partner offerings and business procedures to the field sales team, acting as a subject matter expert on Authorized support programs.
• Present knowledge of Enterprise Agreements to help remove technical barriers and accelerate adoption.
• Create adoption plans for Enterprise Agreement customers to enhance their self-sufficiency.
• Identify incremental opportunities and programs to help customers achieve greater value from their investments.
• Ensure customers recognize the value of vendor solutions to maximize satisfaction.
• Collaborate with clients during the renewal period to discuss changes to subscriptions and additional functionality needed, serving as a trusted advisor.
• Work with the sales team to understand customers' business needs and personalize the renewal experience.
• Perform ongoing revenue risk assessments to retain product Annual Recurring Revenue (ARR) and meet Key Performance Indicators (KPIs).
• Perform other duties as assigned.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience preferred.
• Two or more years of experience in a Business-to-Business Sales/Client Services role required.
• Two years of experience in the technical or information technologies industry preferred.
• Intermediate level experience with Microsoft Office, specifically Outlook, Word, and Excel; internet navigation required.
• Prior experience with Client Relationship Management software (CRM) required; Salesforce.com experience preferred.
• Ability to work in a sales partnership setting, managing incoming requests and prioritizing multiple tasks in a fast-paced environment required.
• Ability to build relationships and trust with internal and external partners/clients.
• Superior organizational skills, independent judgment, and functional arithmetic skills.

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through Employee Resource Groups.
• Work/life balance.
• Professional training resources.
• Creative problem-solving opportunities.
• Volunteer opportunities through "Optiv Chips In" to engage with teams and communities.
• Technology necessary to work productively from home.