About the position
The Partner Relationship Manager at the St. Louis Area Foodbank (SLAFB) plays a crucial role in advancing the organization's vision of achieving nutritional security across Missouri and Illinois. This position requires a forward-thinking and collaborative individual who understands the importance of building authentic connections with partners to effectively address community needs. The Manager will lead a team of Partner Relationship Coordinators, representing the Foodbank throughout the region and assisting communities in understanding nutrition insecurity and its root causes. The role involves evaluating the effectiveness of partner capacity-building efforts, identifying trends, and exploring opportunities for collaboration to best meet community needs. In this capacity, the Manager will be responsible for identifying, onboarding, and supporting new partners across a 26-county service area. Key objectives include developing and overseeing a capacity-building program that expands the network of partners, assisting with outreach to specialized populations such as seniors and school markets, and collaborating with the Programs team to identify communities in need of increased capacity. The Manager will also field inquiries from community stakeholders, follow established processes for vetting and onboarding partners, and work closely with the Programs and Quality Assurance teams to develop and implement training and tools for capacity building. The Partner Relationship Manager will also provide leadership and coaching to the Partner Relationship Coordinators, ensuring they have the support needed to achieve their goals. Responsibilities include researching and onboarding new partners, ensuring compliance with relevant guidelines, developing documentation related to partnerships, and collaborating with various teams to foster peer-to-peer learning and collaboration. The Manager will represent the Foodbank at public speaking events, engage with community influencers, and facilitate connections across departments to create holistic partnerships aimed at ending hunger. Additionally, the role involves overseeing the activities of volunteers, interns, and AmeriCorps members, and supporting the Disaster Response Team as needed.
Responsibilities
- Research and onboard new and appropriate partners when additional access points or program expansion is needed.
- Ensure new partners support and enhance our strategic mission and vision.
- Ensure compliance requirements for partners are met and that all partners align with appropriate government, Feeding America, Louis Area Foodbank, and other relevant sanctioning body's operating guidelines, regulations, and rules.
- Develop documentation pertaining to agency partnerships, trainings, and compliance.
- Assess, strengthen, grow, and approve new partner relationships.
- Collaborate with Quality Assurance and Customer Service teams to develop peer to peer learning and collaborations.
- Present trainings when necessary.
- Lead planning, implementation and engagement of the Partner Committee while cultivating partner collaborations, recognition, and feedback.
- Supervise the day-to-day activities of and perform annual performance evaluations for Partner Relationship Coordinators.
- Set and manage goals.
- Build a network of relationships and become familiar with relevant data to develop an understanding of the politics, capacity, resources, challenges, and opportunities across our service territory.
- Assist with network and neighbor needs assessments and survey opportunities as needed.
- Collaborate with Marketing and Communications to develop and implement a multi-media partner communication strategy including in person partner meetings and updating and monitoring the agency access web page.
- Work cross functionally to identify outcomes and develop metrics to support and reinforce philanthropic and marketing efforts to ensure program models are resourced appropriately.
- Ensure grant deliverables are met.
- Represent the Foodbank in the community and at public speaking events.
- Facilitate cross-departmental connections as needed.
- See connections and opportunities in existing and new relationships to create holistic partnerships to meet community needs and end hunger.
- Responsible for executing and updating annual department work plans including budgets, calendars, goals, standard operating procedures and tasks.
- Partner with departmental leadership to craft, refine, and execute the Foodbank's Strategic Direction.
- Incorporate the use of volunteers, interns, and AmeriCorps members into the relationship management process and directly at partners sites.
- Provide oversight and direction to volunteers, interns, and AmeriCorps members.
- Assist and support Disaster Response Team.
- Attend program-related training conferences and workshops as appropriate.
Requirements
- Bachelor's degree from an accredited university required.
- Master's degree with Emphasis in Non-Profit Administration, Public Health, Social Work or other related field preferred.
- Two to five years' experience managing and developing staff to positions of increased responsibility required.
- Bilingual a plus.
- Experience in developing programs, project management and relationship management.
- Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values: Stewardship, Teamwork, Agility and Respect.
- Strong analytical skills and customer service orientation.
- Excellent organization skills and attention to detail.
- Superior problem solving and conflict management skills.
- Strong sense of business acumen and an entrepreneurial spirit.
- Proficient with Microsoft Office suite and web-based applications.
- Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate results.
- Ability to work independently and as part of a team.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective working relationships with diverse stakeholders.
- Must have reliable transportation with proof of auto insurance and be willing to travel throughout jurisdiction with occasional overnight stays.
- Must be able to pass drug screening and criminal background check.
Nice-to-haves
- Bilingual skills are a plus.
Benefits
- 403(b) matching
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
