Unclassified - Pierre, SD

posted 3 months ago

Full-time - Mid Level
Remote - Pierre, SD

About the position

As a Partner Solutions Engineer for US and LATAM, you will play a crucial role in assisting the Partner Team in identifying, recruiting, and onboarding new Partners. This position is designed for someone who can act as an advocate for our Partners by providing valuable feedback to our Product team and representing the needs of our customers. You will be responsible for developing strong relationships with partner SEs and their customers, ensuring they are kept informed about product features and updates. Additionally, you will enable them to demonstrate best sales practices effectively. Your responsibilities will include the creation, handover, and ongoing maintenance of all Partner tools, such as demo environments and evaluation/Proof of Concept (POC) environments. You will also help Partners develop their knowledge and skills, enabling them to demonstrate best practices in various sales opportunities, including Discovery, Demo Delivery, running Evaluations, and responding to RFI/RFP requests. This role requires a proactive approach, as you will need to take ownership of problem statements and work collaboratively to resolve issues in a timely manner. Workvivo is an employee experience platform that amplifies workplace culture and fosters employee engagement, regardless of location. Our commitment to customer satisfaction drives us to enhance employees' working lives across diverse industries globally. This aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

Responsibilities

  • Acting as the solutions engineering partner to the Workvivo Partner Team
  • Supporting the Partner Team in identifying, recruiting and on-boarding new Partners
  • Acting as an advocate internally for our Partners, providing feedback to the Product Team and representing the roadmap needs of our joint customers
  • Ensuring our Partners are kept up to date on and enabled around evolving product features and up to date positioning
  • Owning the creation, handover and ongoing maintenance of all Partner tools (e.g. Demo environments, EVAL/POC environments)
  • Helping Partners develop knowledge and demonstrate best practices in sales opportunities across Discovery, Demo Delivery, running Evaluations, Proof of Concepts and responding to RFI/RFP

Requirements

  • Bilingual - able to converse in fluent Spanish and English
  • Experience working with Channel Partners in a pre-sales engineering role
  • Able to take responsibility for the problem statement and work collaboratively to resolve issues in a timely manner
  • Have ownership and responsibility, proactively make suggestions and is comfortable leading internal projects
  • Ability to function effectively in ambiguous circumstances
  • Able to work to deadlines and be comfortable with juggling various tasks of a different nature
  • Have excellent technical skills and communication skills, able to share knowledge with all levels of customers

Benefits

  • Comprehensive benefits program to support physical, mental, emotional, and financial health
  • Support for work-life balance
  • Opportunities to contribute to the community
  • Diverse and inclusive work environment
  • Career advancement opportunities
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