Zoom - Providence, RI

posted 3 months ago

Full-time
Remote - Providence, RI
Administrative and Support Services

About the position

As a Partner Solutions Engineer for US and LATAM, you will play a crucial role in supporting the Partner Team by identifying, recruiting, and onboarding new partners. This position requires you to act as an advocate for our partners, providing valuable feedback to our Product team and representing the needs of our customers. You will be responsible for developing strong relationships with partner Solutions Engineers and their customers, ensuring they are informed about product features and best sales practices. Additionally, you will oversee the creation, handover, and ongoing maintenance of all Partner tools, including demo environments and evaluation/Proof of Concept (POC) environments. In this role, you will be expected to support the Partner Team in various capacities, including acting as the solutions engineering partner. You will help partners develop their knowledge and skills, enabling them to effectively demonstrate best practices in sales opportunities, which include discovery, demo delivery, running evaluations, and responding to Requests for Information (RFI) and Requests for Proposals (RFP). Your ability to communicate effectively and share knowledge with all levels of customers will be essential to your success in this position. Workvivo is dedicated to enhancing employee experience and engagement across diverse industries globally. By aligning with Zoom's mission to prioritize people, you will contribute to fostering meaningful connections and driving innovation in business interactions. This position is not approved for sponsorship, and candidates must be bilingual in Spanish and English to effectively communicate with partners in both regions.

Responsibilities

  • Acting as the solutions engineering partner to the Workvivo Partner Team
  • Supporting the Partner Team in identifying, recruiting and on-boarding new Partners
  • Acting as an advocate internally for our Partners, providing feedback to the Product Team and representing the roadmap needs of our joint customers
  • Ensuring our Partners are kept up to date on and enabled around evolving product features and up to date positioning
  • Owning the creation, handover and ongoing maintenance of all Partner tools (e.g. Demo environments, EVAL/POC environments)
  • Helping partners develop knowledge and demonstrate best practices in sales opportunities across Discovery, Demo Delivery, running Evaluations, Proof of Concepts and responding to RFI/RFP

Requirements

  • Bilingual - able to converse in fluent Spanish and English
  • Experience working with Channel Partners in a pre-sales engineering role
  • Able to take responsibility for the problem statement and work collaboratively to resolve issues in a timely manner
  • Have ownership and responsibility, proactively make suggestions and is comfortable leading internal projects
  • Ability to function effectively in ambiguous circumstances
  • Able to work to deadlines and be comfortable with juggling various tasks of a different nature
  • Have excellent technical skills and communication skills, able to share knowledge with all levels of customers

Benefits

  • Comprehensive benefits program to support physical, mental, emotional, and financial health
  • Support for work-life balance
  • Opportunities to contribute to the community
  • Location-based compensation structure
  • Potential for bonuses and equity value based on performance
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