Zoom - Columbia, SC

posted 3 months ago

Full-time - Mid Level
Remote - Columbia, SC
Administrative and Support Services

About the position

As a Partner Solutions Engineer for US and LATAM, you will play a crucial role in assisting the Partner Team in identifying, recruiting, and onboarding new Partners. Your primary responsibility will be to act as an advocate for our Partners, providing valuable feedback to our Product team and representing the needs of our customers. You will develop strong relationships with partner Sales Engineers (SEs) and their customers, ensuring they are kept informed about product features and updates. Additionally, you will enable Partners to demonstrate best sales practices, ensuring they are equipped to succeed in their roles. In this position, you will also be responsible for the creation, handover, and ongoing maintenance of all Partner tools, including demo environments and evaluation/Proof of Concept (POC) environments. Your role will involve helping Partners develop their knowledge and skills, enabling them to effectively engage in sales opportunities across various stages, including Discovery, Demo Delivery, running Evaluations, and responding to Requests for Information (RFI) and Requests for Proposals (RFP). This multifaceted role requires a proactive approach and the ability to work collaboratively with internal teams to resolve issues and drive success for our Partners. Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. We are committed to customer satisfaction and focus on enhancing employees' working lives across diverse industries globally. Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

Responsibilities

  • Acting as the solutions engineering partner to the Workvivo Partner Team
  • Supporting the Partner Team in identifying, recruiting, and onboarding new Partners
  • Acting as an advocate internally for our Partners, providing feedback to the Product Team and representing the roadmap needs of our joint customers
  • Ensuring our Partners are kept up to date on and enabled around evolving product features and up-to-date positioning
  • Owning the creation, handover, and ongoing maintenance of all Partner tools (e.g., Demo environments, EVAL/POC environments)
  • Helping Partners develop knowledge and demonstrate best practices in sales opportunities across Discovery, Demo Delivery, running Evaluations, Proof of Concepts, and responding to RFI/RFP

Requirements

  • Bilingual - able to converse in fluent Spanish and English
  • Experience working with Channel Partners in a pre-sales engineering role
  • Able to take responsibility for the problem statement and work collaboratively to resolve issues in a timely manner
  • Have ownership and responsibility, proactively make suggestions and be comfortable leading internal projects
  • Ability to function effectively in ambiguous circumstances
  • Able to work to deadlines and be comfortable with juggling various tasks of different natures
  • Have excellent technical skills and communication skills, able to share knowledge with all levels of customers

Benefits

  • Comprehensive benefits program to support physical, mental, emotional, and financial health
  • Support for work-life balance
  • Opportunities to contribute to the community
  • Location-based compensation structure
  • Potential for bonuses and equity value based on performance
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