Partner Solutions Engineer - Workvivo

Zoom - New York, NY

Full-time - Mid Level

Remote - New York, NY

Administrative and Support Services

About the position

As a Partner Solutions Engineer for US and LATAM, you will play a crucial role in assisting the Partner Team in identifying, recruiting, and onboarding new Partners. This position requires you to act as an advocate for our Partners by providing valuable feedback to our Product team and representing the needs of our customers. You will be responsible for developing strong relationships with partner SEs and their customers, ensuring they are kept informed about product features and updates. Additionally, you will enable Partners to demonstrate best sales practices, which is essential for their success in the market. Your responsibilities will also include the creation, handover, and ongoing maintenance of all Partner tools, such as demo environments and evaluation/Proof of Concept (POC) environments. You will help Partners develop their knowledge and skills, enabling them to effectively demonstrate best practices in various sales opportunities, including Discovery, Demo Delivery, running Evaluations, and responding to Requests for Information (RFI) and Requests for Proposal (RFP). This role is pivotal in ensuring that our Partners are well-equipped to succeed and that their feedback is integrated into our product development process. Workvivo, the company you will be representing, is an employee experience platform designed to enhance workplace culture and foster employee engagement across diverse industries globally. The company is committed to customer satisfaction and aligns with Zoom's mission to prioritize people, enabling meaningful connections and driving innovation in business interactions. As a Partner Solutions Engineer, you will be at the forefront of this mission, working closely with both internal teams and external Partners to ensure a seamless experience and successful outcomes.

Responsibilities

• Acting as the solutions engineering partner to the Workvivo Partner Team
• Supporting the Partner Team in identifying, recruiting and on-boarding new Partners
• Acting as an advocate internally for our Partners, providing feedback to the Product Team and representing the roadmap needs of our joint customers
• Ensuring our Partners are kept up to date on and enabled around evolving product features and up to date positioning
• Owning the creation, handover and ongoing maintenance of all Partner tools (e.g. Demo environments, EVAL/POC environments)
• Helping Partners develop knowledge and demonstrate best practices in sales opportunities across Discovery, Demo Delivery, running Evaluations, Proof of Concepts and responding to RFI/RFP

Requirements

• Bilingual - able to converse in fluent Spanish and English
• Experience working with Channel Partners in a pre-sales engineering role
• Able to take responsibility for the problem statement and work collaboratively to resolve issues in a timely manner
• Have ownership and responsibility, proactively make suggestions and is comfortable leading internal projects, ability to function effectively in ambiguous circumstances
• Able to work to deadlines and be comfortable with juggling various tasks of a different nature
• Have excellent technical skills and communication skills, able to share knowledge with all levels of customers

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health
• Support for work-life balance
• Opportunities to contribute to the community
• Location-based compensation structure
• Potential for bonuses and equity value in addition to base salary