Partner Solutions Engineer

Zoom

Full-time

Remote

Administrative and Support Services

About the position

The Solutions Engineer position at Zoom focuses on building and maintaining relationships with partners and resellers, acting as a technical resource, and assisting with onboarding and training. This role is crucial for driving the usage of Zoom's solutions and ensuring effective communication and collaboration with partners. The ideal candidate will have extensive experience in collaboration technologies and a strong understanding of voice communications systems.

Responsibilities

• Building and maintain a good relationship with the Partners pre-sales and leadership teams and Resellers & Distributors
• Acting as a technical resource between Zoom and our Partner community
• Assisting with on-boarding new technical resources as identified by the CAM or Partner
• Assisting with driving the usage of Zoom internally with Partners
• Participating in the creation of training materials as requested by the Partners
• Assisting Partner as questions arise regarding solution and architectural design for the platform
• RFQ/RFP response/preparation

Requirements

• Have BS/BA (EE/CS) or equivalent
• 7+ years of technical experience in Collaboration technologies
• 5+ years in a Partner facing technical role and telephony and software applications industry required
• Have SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS and intermediate level solution sales ability
• Have the ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Have the ability to apply IT Systems knowledge to customer solution designs
• Have In-depth knowledge of 'traditional' voice communications systems and applications
• Have thorough knowledge (in their area of specialization) including solution, technology and product offerings.

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health
• Work-life balance support
• Opportunities to contribute to the community
• Flexible work environment options (Hybrid, Remote, or In-Person)