Parts and Product Agent

$31,200 - $46,010/Yr

Best Buy - Brooks, KY

Full-time - Entry Level

Brooks, KY

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Parts and Product Agent is responsible for managing the administrative and general warehouse functions of parts operations at Best Buy. This role ensures the accuracy, functionality, and routing of parts-related work-in-process orders by adhering to Standard Operating Procedures (SOP). The position requires a detail-oriented individual who enjoys process-driven tasks and can execute written instructions effectively, contributing to a world-class customer experience.

Responsibilities

• Manages work-in-process (WIP) or physical product line queues.
• Creates new and manipulates existing work or part orders.
• Maintains parts-related queues in Services system (STAR).
• Updates company systems when sorting, routing, receiving, and shipping products and parts.
• Verifies accuracy of identification data and paperwork of SKUs, products, parts, and warranties.
• Tests products, parts, and component functionality.
• Communicates order updates to repair agents, vendors, and customers.
• Places items in appropriate bins or areas as determined by SOP.
• Receives, stocks, fulfills, delivers, and ships parts and components for both inbound and outbound trucks.
• Oversees the return of defective and unneeded parts to vendors.
• Manages parts ordering processes for multiple Best Buy locations such as Depots and Geek Squad City.
• Communicates with vendors, manufacturers, and Service Depot Repair Agents to verify accuracy of part orders and paperwork.
• Verifies accuracy of work orders and products being shipped.
• Unloads, receives, and ships product and parts for both inbound and outbound trucks.

Requirements

• Able to stand and sit for long periods of time.
• Able to work in a fast-paced environment.
• Able to work in a non-climate-controlled environment.
• Able to maneuver weight up to 50 pounds with or without accommodation.
• 6 months of experience using Microsoft Office (Excel, Outlook etc.).

Nice-to-haves

• 1 year of experience using Microsoft Office (Excel, Outlook etc.).
• 6 months of experience working in a warehouse, inventory, or quality control environment.
• Able to operate pallet jack, two-wheeler, and hand-operated moving equipment.