Parts and Warranty Manager

$35,360 - $41,600/Yr

Toons Eufaula - Checotah, OK

Full-time - Mid Level

Checotah, OK

About the position

The Warranty Manager is responsible for overseeing the warranty claims process, ensuring efficient handling of claims, managing supplier relationships, coordinating equipment repairs, and maintaining inventory control. This role is crucial for ensuring customer satisfaction and product integrity in the marine boating sector.

Responsibilities

• Manage and process warranty claims in a timely manner, ensuring compliance with company policies and procedures.
• Oversee equipment repair processes, coordinating with service providers to ensure quality and efficiency.
• Maintain accurate inventory control of warranty parts and supplies, ensuring repair availability.
• Collaborate with OEMs to resolve warranty-related issues and improve product reliability.
• Utilize order management systems to track warranty claims and parts orders effectively.
• Develop and maintain strong relationships with suppliers to facilitate smooth procurement processes.
• Analyze warranty data to identify trends, issues, and opportunities for improvement in product quality.
• Provide training and support to staff on warranty procedures and best practices.
• Ensure compliance with all relevant regulations and standards in warranty management.

Requirements

• Proven experience in warranty management or a related field, such as equipment repair or supply chain management.
• Strong knowledge of marine engine systems and repair processes is preferred.
• Familiarity with inventory control practices and procurement management is essential.
• Experience using order management systems for tracking claims and inventory is highly desirable.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills, both verbal and written, to effectively liaise with suppliers, customers, and internal teams.
• Ability to analyze data and generate reports to support decision-making processes.
• A proactive approach to problem-solving with a focus on customer satisfaction.

Benefits

• Employee discount
• Paid time off