Parts Coordinator

$37,440 - $52,000/Yr

Gerber Collision & Glass - New Braunfels, TX

Full-time - Entry Level

New Braunfels, TX

5,001-10,000 employees

Repair and Maintenance

About the position

The Parts Coordinator at Gerber Collision & Glass is responsible for ensuring an exceptional customer experience by managing the ordering, receiving, storing, dispatching, and returning of parts for repair orders. This role is crucial in verifying the accuracy and quality of parts received, ensuring timely distribution to the shop, and maintaining effective communication with vendors and team members.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Order and receive all parts as indicated on the repair orders, confirming quality, correctness, and quantity.
• Ensure timely parts distribution to the shop according to the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs.
• Communicate all Parts Price Changes (PPI) to required team members.
• Order and receive supplemental Parts in the MIS, monitor performance of parts, materials, and sublet vendors.
• Ensure daily reconciliation of the parts vendor invoice history report.
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

Requirements

• High School Diploma or equivalent.
• 1-3+ years of experience working with automotive parts (auto body parts is a bonus).
• Customer Service Oriented with strong organizational ability to manage pressure and conflicting demands.
• Initiative in problem-solving situations.
• I-Car Registered (working towards Gold Class certification).
• Effective communication skills, both verbally and in writing.
• Strong attention to detail and a high degree of accuracy.
• Ability to manage a fast-paced environment and demonstrate multi-tasking ability.

Nice-to-haves

• Working knowledge of vehicle repair practices.
• Management Information System: Summit, Repair Centre.
• Working knowledge of Mitchell, Audatex.
• Parts sourcing: Car-part, Progi, APU, LKQ B2B.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid parental leave