Parts Counter Associate

Acme Tools - Minot, ND

Full-time - Entry Level

Minot, ND

11-50 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Parts Counter Associate at Acme Tools is responsible for providing excellent customer service while assisting customers in finding the correct parts efficiently. This role involves maintaining inventory levels, researching parts pricing, and ensuring a positive experience in the Parts department. The position requires a mechanically inclined individual who enjoys a hands-on work environment and values work-life balance with evenings, holidays, and Sundays off.

Responsibilities

• Working with internal & external customers to find the correct parts in a timely & efficient manner
• Maintaining stocking levels & researching parts pricing & labor estimates
• Identifying new parts & part categories that need to be added to increase customer satisfaction levels
• Interacting with customers to ensure a positive experience with the Parts department and store
• Following up with customers & Technicians to ensure timely repair
• Assisting in cycle counting of the physical inventory
• Ordering, receiving, pricing & stocking parts in the service area
• Creating service orders & distributing work orders to Service Technicians
• Maintaining a safe & secure work environment by adhering to & striving to improve safety standards
• Completing related tasks as assigned

Requirements

• Customer service skills
• Computer skills & the ability to learn new software
• Knowledge of tools & equipment

Nice-to-haves

• Mechanical aptitude
• Previous parts experience

Benefits

• Work-Life Balance - Evenings, weekends & holidays off
• On-the-Job Training
• Professional Development Training & Programs
• Competitive Pay
• Generous PTO
• Paid Holidays - We are closed the 6 major holidays of the year
• Employee Discounts
• Fantastic Employee Referral Program
• Various Medical, Dental & Vision insurance plans
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company-Paid Short- & Long-Term Disability
• 401(k) Program & Company Matching
• 100% Company-Paid Group Life Insurance
• Additional Voluntary Life Insurance