Parts Counter Sales Associate

Kirby-Smith Machinery, Inc. Chico, TX - Chico, TX

Full-time

Chico, TX

About the position

The Parts Counter Sales Associate is responsible for facilitating parts orders from both internal and external customers, ensuring timely communication and follow-up to drive customer satisfaction. This role is essential in creating lasting relationships with customers and delivering consistent results while embodying the company's core values.

Responsibilities

• Greets customers as they enter the branch
• Promptly answers incoming phone calls in a professional manner
• Processes parts orders from all methods of communication
• Maintains accurate records of customer transactions in the computer system
• Follows up on vendor back orders and processes vendor invoices in a timely manner
• Follows up on vendor part returns to ensure credit is received
• Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
• Maintains a good understanding of all product lines supported
• Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
• Exhibits professional demeanor in dress, speech, and behavior
• Follows up with customers regarding order status and back-order fulfillment
• Maintains a clean and presentable workspace by keeping up with general housekeeping on a daily basis
• Performs other job-related duties as assigned

Requirements

• High School Diploma or Equivalent
• One (1) year of parts experience, preferably in the heavy equipment or related industry
• Ability to speak, read, and write in English
• Excellent verbal and written communication skills
• Basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off
• Paid training