Parts Counter Sales Representative

$37,440 - $47,840/Yr

Intermountain Lift Truck - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Repair and Maintenance

About the position

The Parts Counter Sales Representative is responsible for selling parts to both internal and external customers through various channels including over-the-counter, phone, and online. This role focuses on maintaining positive customer communication, supporting operational success, and developing customer relationships to enhance core business performance.

Responsibilities

• Sell parts to internal and external customers over the counter, phone, or online.
• Provide support to field and shop technicians by answering inbound calls and looking up parts.
• Act as a liaison between technicians, customers, and suppliers, communicating pricing and delivery times.
• Follow up on backorders and assess if new sourcing is needed to expedite parts delivery.
• Place routine stock and emergency orders with external suppliers.
• Maintain an orderly parts warehouse and bin locations to support the company's 5S culture.
• Process outbound orders from picking to packing for customers and technicians.
• Perform routine inventories of customer consignments to accurately charge shortages.
• Provide analysis of van inventories assessing parts needs.
• Resolve customer complaints and issues with a high degree of customer service.
• Process remanufactured cores to obtain credit from suppliers.
• Assist the Sales Department with parts requests.
• Receive and fill both online and telephone orders for parts.
• Solicit new and existing accounts by phone.
• Read catalogs and computer displays to determine replacement part stock numbers and prices.
• Receive payment and/or obtain credit authorization.
• Advise customers/technicians on substitution or modification of parts.
• Examine returned parts for defects and exchange defective parts or refund money.
• Measure parts using precision measuring instruments to determine machining requirements.
• Perform follow-up sales calls with customers to ensure product satisfaction.
• Contact new and existing customers to meet and surpass goals for the Parts Department.
• Maximize customer sales potential by advising on parts stocking based on various factors.
• Establish regular communication with managers to resolve ongoing customer issues.
• Promote and sell equipment and service products to generate increased revenue.
• Maintain professionalism and reliability in reporting for work.

Requirements

• High School Diploma or equivalent required; Associate's Degree preferred.
• Two or more years of experience in a material handling or automotive industry preferred but not required.
• Previous customer service experience with strong verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Knowledgeable of use and features of various parts based on knowledge of machines or equipment.
• Ability to push, pull, lift 50 lbs., twist, walk throughout the shop and warehouse, climb ladders, and climb stairs.
• Ability to work independently and effectively prioritize demands and execute tasks.
• Keen attention to detail and strong multi-tasking skills.

Nice-to-haves

• Experience with precision measuring instruments.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Tuition reimbursement
• Wellness programs
• Profit sharing
• 120 hours PTO