Parts Counter/Warehouse Associate - Henderson Mine - PARTS00

$52,000 - $79,040/Yr

Wagner Equipment Company - Silverthorne, CO

Full-time - Entry Level

Silverthorne, CO

Merchant Wholesalers, Durable Goods

About the position

The Parts Counter Sales person at Wagner Equipment Co. is responsible for selling parts to customers in the Parts Counter area, demonstrating strong parts knowledge and customer service skills. This role supports the Henderson Mine and is integral to maintaining the company's vision of teamwork and professionalism. The position offers opportunities for career growth and development within a dedicated team environment.

Responsibilities

• Receives phone-in and walk-in customer requests for parts
• Locates parts for customers on various machines, including CAT and other brands
• Finds parts using an automated system
• Maintains organized desk and good notes for quick access to information
• Maintains warranty credits/inspections and warranty return processes
• Pulls orders and processes customer and shop order credits and quotes
• Ensures proper shipping instructions are placed on orders
• Works cooperatively with team members to achieve warehouse/parts goals
• Acts as a liaison to the Service Shops for parts backorders
• Answers phone calls promptly and professionally
• Assists fellow counter personnel in finding parts information efficiently
• Helps supervisor with projects as needed
• Handles on-call duties for after-hours customer assistance
• Suggests additional items for purchase when selling a part
• Provides leads to PSSRs and service shops
• Relays technical parts information when necessary
• Directs customers to appropriate service technicians when needed
• Performs other duties as assigned by the manager

Requirements

• High School Diploma or GED
• 1+ years working with parts
• 1-3 years administrative/clerical experience
• 1-3 years customer service experience
• 1-3 years sales experience

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in the first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K with company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Access to CEFCU services including payroll deductions, savings accounts, loans, and VISA card
• Unum Supplemental life Insurance
• Aflac Critical Illness + Accidental Insurance
• ID WatchDog and discounted employee phone plans