Parts Counter

Fabick Cat - Cape Girardeau, MO

Full-time

Cape Girardeau, MO

Repair and Maintenance

About the position

The Parts Counter position at Fabick Cat involves selling spare and replacement parts for equipment, providing customer service, and assisting in the warehouse. The role is essential for ensuring customers receive the correct parts and information in a timely manner, contributing to the company's legacy of excellent service.

Responsibilities

• Responsible for selling spare and replacement parts for equipment in repair shop or parts store.
• Look up parts for customers and service technicians as requested, either over the phone, fax, or face to face using computer information systems.
• Provide quotes as requested by customers.
• Provide parts availability and shipping options to customers.
• Provide customers replacement part options when available, such as remanufactured or used pieces.
• Advise customers of replacement or modification of parts when identical replacement parts are not available.
• Examine returned parts for defects as exchange as needed or issue credit when necessary.
• Work and assist in the warehouse as needed.
• Have knowledge of the basics of providing customer service, including customer needs assessment, meeting service quality standards and customer evaluations.
• Promote and sell products and services provided by the Fabick customers.
• Answer phones immediately and properly.
• Acknowledge counter customers, even if on the phone with another customer.
• Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
• Perform other duties as directed.

Requirements

• High School diploma or equivalent is required.
• 1-3 years customer service experience required.
• 1-3 years counter sales experience is preferred.
• Active listening skills are required to correctly understand the customer's needs and provide the solution to those needs.
• Excellent verbal communication skills are desired, being able to present information to customers clearly and effectively.
• Critical thinking skills are used to determine alternate solutions or approaches to fulfilling the customer's needs.
• A good mechanical aptitude or understanding of how things are assembled and how they work is essential.
• Proficiency in Microsoft Office is a must.

Nice-to-haves

• Dynamic and energetic personality.
• Strong customer service and organizational skills.

Benefits

• Highly competitive total compensation and benefits package.