Parts Counterperson

$33,280 - $36,400/Yr

Mossy Nissan Oceanside/Infiniti of Oceanside - Oceanside, CA

Full-time - Entry Level

Oceanside, CA

About the position

The Parts Counterperson position at Mossy Auto Group offers an excellent opportunity to begin a career in retail automotive, focusing on the parts and service aspects of the business. This role is essential for maintaining high customer satisfaction while managing the parts sales process from start to finish. Employees will be part of a family-owned and operated business that values integrity, respect, and innovation, with a commitment to providing award-winning service to the community.

Responsibilities

• Successfully deliver on goals while maintaining the highest customer satisfaction
• Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians, and service staff
• Oversee the parts sales process from start to finish
• Apply ethical selling techniques and comply with all applicable laws and regulations
• Communicate with customers on parts status
• Communicate with staff and customers in a friendly and professional manner
• Read and understand the parts catalog when looking up parts
• Answer phone calls, providing price quotes and other information
• Review body shop estimates to ensure the parts ordered are correct and pricing aligns with the estimate
• Provide high-level service to internal and external customers
• Pull and fill orders from stock and properly price all parts
• Maintain weekly bin checks to ensure accuracy of stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Exchange returned parts to determine if parts are defective; exchange part(s) or process refund per company policy
• Ensure all internal requests for parts are billed on service repair orders
• Receive payment from retail customers or obtain credit authorization
• Set up orders for daily shipment, delivery, or pick-up
• Support the company efforts to train and cross-train employees

Requirements

• Strong computer skills, able to navigate several programs simultaneously including Microsoft Office products
• Experience with auto parts sales in retail and back counter
• High School Diploma or equivalent
• Ability to work in a fast-paced work environment
• Strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and parts electronic catalogs
• Valid CA driver's license
• Good communication skills

Nice-to-haves

• Experience with auto parts sales (preferred) retail and wholesale

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Paid training