Parts Manager

I-State Truck Center

Full-time - Manager

1,001-5,000 employees

Repair and Maintenance

About the position

The Parts Manager at I-State Truck Center is a vital member of the management team responsible for overseeing the parts department at the Madison, Wisconsin location. This role involves managing internal and outside sales, developing the parts business, ensuring customer satisfaction, and promoting the company's products and services. The Parts Manager plays a key role in achieving company metrics and fostering a positive work environment.

Responsibilities

• Take all necessary steps to assure customer satisfaction.
• Recruit, hire, lead, motivate and maintain the highest quality staff.
• Take an active role in company sales.
• Monitor Parts Department performance with key metrics, including revenue, profitability, and efficiency.
• Communicate policies, procedures, and branch goals to employees.
• Uphold our promise to our customers.
• Monitor Parts Department performance and adjust as required to achieve company metrics.
• Participate in the setting of goals and objectives annually.
• Review customer pricing and suggest pricing strategy.
• Assure proper inventory levels.
• Accurately quote and sell Parts.
• Manage back counter, front counter and outside parts sales.

Requirements

• Excellent communication skills
• Ability to manage employees and processes
• Truck shop service management a plus
• High School Diploma or G.E.D.
• Must be physically able to lift and work with no restrictions.

Nice-to-haves

• Excellent interpersonal, leadership, and communication skills
• Clear understanding of customer service, sales, and marketing
• Must be a resourceful person, with a never give up attitude
• Possesses technical knowledge to assist customers and employees as needed
• Knowledge of profit and loss statements and how to use them to manage a business unit
• A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan

Benefits

• Competitive Wages - Be paid your worth!
• Uniforms - fully supplied by Interstate including cleaning!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse