Parts Specialist - Waxahachie

$23,000 - $40,000/Yr

O'Reilly Auto Parts - Waxahachie, TX

Full-time - Entry Level

Onsite - Waxahachie, TX

Motor Vehicle and Parts Dealers

About the position

The Parts Specialist at O'Reilly Auto Parts is responsible for providing exceptional customer service to both retail and installer customers. This role supports store management in various tasks and ensures that customers receive assistance in selecting merchandise, processing transactions, and resolving complaints. The position emphasizes a high level of service and adherence to company policies and programs.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist them in their selection of merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls, looking up parts, quoting prices, and recommending items.
• Maintain and secure the cash drawer, process transactions accurately, and handle exchanges and returns.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks including freight receival, stocking shelves, and cleaning.
• Operate brake lathe and other store test equipment after training.
• Perform various in-store services for customers as permitted by law.
• Occasionally drive a delivery vehicle when business needs dictate.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Nice-to-haves

• Familiarity with automotive parts and cataloging systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth