Parts Specialist

O'Reilly Auto Parts - Grand Chute, WI

Full-time - Entry Level

Grand Chute, WI

Motor Vehicle and Parts Dealers

About the position

The Parts Specialist is responsible for delivering exceptional customer service to both retail and installer customers while supporting store management in various tasks. This role involves assisting customers with their merchandise selections, handling transactions, and resolving complaints, all while promoting company service programs. Bilingual candidates are encouraged to apply, particularly those fluent in Spanish.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers in a friendly manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy and quoting prices accurately.
• Maintain and secure the cash drawer, process transactions, and make change accurately.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks including freight receival, stocking shelves, and cleaning.
• Prepare merchandise returns to be shipped to the distribution center and assist with inventory cycle counts.
• Operate brake lathe and other store test equipment after training is completed.
• Perform various in-store services for customers as allowed by law.
• Occasionally drive a delivery vehicle to make deliveries when needed.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Nice-to-haves

• Familiarity with automotive parts and cataloging systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth