Parts Specialist

Envelop Group - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Specialty Trade Contractors

About the position

The Parts Specialist at Envelop Group is responsible for managing the parts program related to HVAC controls and equipment. This role involves processing customer orders, responding to inquiries, marketing parts, and ensuring warranty programs are tracked and filed appropriately. The position requires strong customer service skills and the ability to work in a fast-paced office environment, supporting the company's mission to optimize facility technologies.

Responsibilities

• Manage all aspects of the parts program including pricing, ordering, shipping, receiving, marketing, and tracking inventory.
• Actively engage with customers and vendors to identify needs and respond to inquiries or questions.
• Partner with customers to grow sales by identifying related products and making them aware of product promotions.
• Process customer orders and ensure fulfillment by following up for customer satisfaction.
• Load and unload shipments of parts, supplies, and equipment.
• Manage the warranty program and maintain accurate documentation in accounting software.
• Process weekly/daily billing, invoicing, and follow up with outstanding accounts receivable.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required; Associate's Degree preferred.
• 2+ years of professional experience in an office setting.
• Strong experience in Microsoft Word, Excel, PowerPoint, Outlook, and the ability to learn other systems.
• Fundamental understanding of commercial HVAC and building technology systems preferred.
• Ability to manage various data types and interface with key stakeholders.
• Excellent critical thinking, problem-solving, and time management skills.
• Proven customer service skills with a professional demeanor.

Nice-to-haves

• Experience with accounting software.
• Knowledge of HVAC controls and equipment.